Numbers are the phone lines Ringg AI uses to make and receive calls. A number can come from Ringg AI or from your own telephony provider.
What Numbers Are Used For
| Use Case | How the Number Is Used |
|---|
| Outbound campaign | Shows as the caller ID when Ringg AI dials contacts |
| Individual outbound call | Identifies the caller number for one API-triggered call |
| Inbound assistant | Receives calls from customers |
| Webcall | May be used behind the scenes depending on setup |
Numbers Page
The Numbers page lists the phone numbers in your workspace.
| Field | Meaning |
|---|
| Number | Full phone number |
| Country | Number country |
| Added On | When the number was added |
| Used By | Assistant or campaign currently using the number |
| Tags | Labels such as Default Number |
Telephony Provider
The Telephony dropdown shows which provider routes your numbers.
Use Integrations and then Your Telephony if you need to connect a provider such as Twilio, Exotel, or Plivo.
Default Number
A number tagged as Default Number is used when no specific number is selected.
Confirm the default number before launching campaigns. The wrong default caller ID can affect answer rates and customer trust.
Number Assignment
You select numbers while creating campaigns. Campaigns can use multiple numbers to distribute call volume.
Inbound assistants need a number that customers can dial.
Removing Numbers
Remove a number only after confirming it is not used by a live campaign, scheduled campaign, or inbound assistant.
Removing a number that is actively used can interrupt calls.
Developer Handoff
Developers may need number details for API calls, routing, and troubleshooting.
| Item | Why It Matters |
|---|
| Phone number | Human-readable caller ID |
from_number_id | Preferred API identifier when available |
from_number | Literal phone number used by some API flows |
| Provider | Confirms whether the number is Ringg AI-owned or BYOT |
| Assigned assistant or campaign | Confirms where the number is used |
from_number_id or from_number. Do not send both. 
