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Bring your own telephony () lets your agents call and answer on numbers from your own carrier account instead of numbers bought through Ringg. Use it when you already have numbers, rates or compliance set up with a carrier; if you don’t, buying a Ringg-provided number from Plivo or Vobiz needs no provider account. In the dashboard: Numbers → Add number, then pick the provider and open Configure provider (the gear).
Add Numbers dialog with a provider list (Exotel, Mcube, Ozonetel, Plivo, Tata Tele, InTalk, Vobiz, VoiceLink, SIP), account, country and region selectors, a gear button, and a Buy new tab listing numbers

The Add Numbers dialog: providers on the left, the gear opens Configure provider

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Supported providers

The providers in the Add number dialog and where each is documented. Every account form’s fields are in Connect a provider account; which providers and countries your workspace sees is in Numbers overview. If your carrier isn’t listed, see New provider requirements.

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How BYOT works

The same flow for an Exotel account: connecting it, then importing one of its numbers

1

Prepare the provider side

Get the credentials. For providers that route calls through an app or flow (Exotel, Ozonetel), configure Ringg’s URLs there first; each provider guide lists them.
2

Connect the account in Ringg

Open Configure provider for the provider, select Add, fill the fields and Save. See Connect a provider account.
3

Import the numbers

With the account selected, use Import your own, Buy new (providers that sell numbers) or Add custom (providers that don’t share a number list). See Import a number.
4

Use them

Attach a number to an inbound agent, or pick it as caller ID for calls and campaigns.
Place a test call in each direction you use. It appears in Logs.

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Troubleshooting

These apply to every provider account; provider-specific causes are on each provider’s page.
Ringg tests the credentials with most providers when you save. “Invalid credentials for provider” means the provider refused them: re-copy them from the provider’s console without extra spaces, and check the account isn’t suspended and has API access. “Missing required fields for provider” names the empty fields.
Check the numbers are active and voice-enabled with the provider, and that you selected the right account in Add number.
Check the number is attached to the right agent and the agent is live. Open the call in Logs for its status and transcript, and compare it with the provider’s call logs.
Test from a second phone and network and check the provider’s service status. If it persists, contact Ringg support with the Ringg call ID.

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Next steps

Import your numbers

Connect the account and bring its numbers in.

Connect a SIP trunk

Your own PBX, SBC or contact centre over SIP.

Attach a number to an agent

Route inbound calls to an agent.