Before you start
A Plivo account
Active, with credit for number rental and calls.
Your Auth ID and Auth Token
Both are in the Plivo console.
Voice-enabled Plivo numbers
Or a plan to buy them: in India and, with international calling enabled for your workspace, the United States.
Connect the account
1
Open the Plivo account form
Go to Numbers → Add number, select Plivo, and open Configure provider (the gear). Select Add.
2
Fill in the fields and save
”BYOT added successfully.” appears and the account is available in the telephony account selector.
Add and use numbers
With your Plivo account selected in Add number, both Import your own and Buy new are available. Outbound calls need no setup on the number. For inbound, Ringg links the number to its app when you attach it to an agent and unlinks it when you detach it. Importing, attaching and testing the numbers are the same for every provider: steps 3 and 4 of How BYOT works.Troubleshooting
The account, import, no-response and audio problems common to every provider are in BYOT troubleshooting.Next steps
Import your numbers
Bring Plivo numbers into Ringg.
Attach a number to an agent
Answer inbound calls on a Plivo number.
Plivo documentation
Plivo’s API and console docs.