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Post-call tools

You don’t pick when a post-call tool runs: Ringg derives its trigger point from the data it references. A tool that reads call_data.recording_url waits until the recording is ready. When the call never connected, it runs without waiting and the URL is empty.

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Callback scheduling

The Post-call tab also has a Callback scheduling row with Enable or Disable and Configure, which calls the person back.
  • Triggers: Callee requested callback (always on) and No response from callee (fewer than 2 messages from the caller), each with a delay as hh:mm (default 24:00). Custom triggers test a call data or Advanced Analysis field with the condition operators.
  • Schedule callback instructions (required): how the agent decides when to offer and confirm a callback.
  • Callback message (required): spoken when the callback connects, such as “Hi, calling you back as requested.”
  • Maximum callback attempts: 1 or more, default 3.
Callbacks show in Logs with the Callback call type.