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Overview

Ringg’s Bring Your Own Telephony (BYOT) feature allows you to integrate your existing telephony provider for both inbound and outbound calls. This gives you complete control over your telephony infrastructure while leveraging Ringg’s powerful AI voice capabilities.

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Supported Providers

Currently, Ringg supports integration with the following telephony providers:

Plivo

Global cloud communications platform with competitive pricing

Exotel

India-focused cloud telephony platform with robust regional support

Twilio

Industry-leading programmable voice platform with global reach

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Key Features

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Inbound Call Capabilities

  • AI Assistant Routing: Route incoming calls to your Ringg AI assistant
  • Real-time Streaming: Bidirectional audio streaming for natural conversations
  • Call Recording: Automatic recording and transcription of inbound calls
  • Load Balancing: Handle multiple concurrent inbound calls

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Outbound Call Capabilities

  • Campaign Management: Initiate outbound calling campaigns
  • Answering Machine Detection: Automatically detect and handle voicemail
  • Smart Dialing: Intelligent retry logic and time-based restrictions

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Shared Features

  • Number Management: Use your existing phone numbers or provision new ones
  • Webhook Events: Real-time notifications for all call events
  • Call Analytics: Detailed metrics for both inbound and outbound calls
  • Security: End-to-end encryption and webhook signature validation

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Integration Process

1

Choose Your Provider

Select from Plivo, Exotel, or Twilio based on your requirements
2

Configure Provider Settings

Set up your telephony provider account and obtain API credentials
3

Import Numbers to Ringg

Import the telephony numbers from your provider in Ringg Dashboard
4

Test Integration

Make test calls to verify functionality

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Configuration Requirements

Before integrating your telephony provider, ensure you have:
  • Active account with Plivo, Exotel, or Twilio
  • API credentials ready (see provider-specific integration guides below)
  • Sufficient credits for making/receiving calls
  • At least one phone number provisioned with your provider
  • Number configured for voice calls (not just SMS)
  • Proper geographic/toll-free number based on your needs
  • Active Ringg workspace with admin access
  • AI assistants created and configured
  • Understanding of your call flow requirements

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Next Steps

Choose your telephony provider and follow the specific integration guide:

Plivo Integration Guide

Step-by-step guide for both inbound and outbound Plivo integration

Exotel Integration Guide

Complete setup for inbound and outbound calls with Exotel

Twilio Integration Guide

Comprehensive Twilio configuration for all call types