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Part 4: Taking your agent live · Lesson 4 of 4 · 15 minutes

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Objective

Give Acme an agent that answers callbacks on its own number, and know where the web widget and WhatsApp agents live.

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The scenario

Customers see Acme’s number on their phone and call it back; today nothing answers. An inbound agent answers calls to the one number attached to it, so Acme creates Acme callbacks and attaches a number. (An outbound agent with Inbound Calling enabled under Advanced Settings also answers calls, with a prompt per direction.) A number attached to an agent can’t be in a pool, and Acme’s only number is in the Acme EMI reminders pool. Buy a second one as in lesson 1, or remove this one from the pool with its row’s remove button under Number Pools.

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Hands-on

Attaching an inbound number to an agent

1

Create the inbound agent

Click Assistants, then Create agent, and choose the Inbound tab. Pick a template, set Agent Name to Acme callbacks, the languages and a voice as in part 2, and click Next. Fill in the call context, leave Select Phone Number empty, and click Create Assistant.
2

Attach the number

Expand Attach Number under Call Settings in the editor sidebar. Open Inbound Number and choose the number: “Number has been attached successfully”, with no separate save. The list shows only numbers not attached to another agent that have inbound calling enabled.
3

Call it

Dial the number from your phone. The agent answers, and the call appears at the top of Logs. A number on your own provider account also needs provider-side routing to Ringg, such as the Ringg Inbound applet in Exotel.
4

Find Embed & Widgets

Open EMI reminder - Hindi, then Advanced Settings → Embed & Widgets. Every agent except a WhatsApp agent has it. Install & domains holds the Web and Flutter snippets and Allowed clients, the sites and apps that may run the agent; Appearance sets the widget’s look; Components builds the cards and forms it can show in a chat.
5

See where a WhatsApp agent starts

A WhatsApp agent has the same prompt, knowledge base, variables and tools, but replies on a WhatsApp Business number connected through Meta: connect WhatsApp Business, then Create agent → WhatsApp. Its chats land in Logs → WhatsApp; Analytics does not cover them. The WhatsApp overview has the setup order.

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Checkpoint

On Numbers → All Numbers, the number’s Used By column shows Acme callbacks with a Detach Number button, and your call sits at the top of Logs.

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Exercise

On Ananya’s Install & domains, add https://www.acme-lending.example under Allowed clients and press Enter. Expected result: it appears under Websites with “Allowed clients updated successfully.”, next to https://www.ringg.ai, which is there by default and can’t be removed. Click × to remove your entry.

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What you learned

  • An inbound agent answers calls to the one number attached to it under Attach Number; an outbound agent’s caller ID is picked per call or campaign instead.
  • One agent has one inbound number and one number serves one agent. A number attached to an agent can’t join a pool.
  • Embed & Widgets is on every agent except WhatsApp agents; a WhatsApp agent needs a connected WhatsApp Business number and reports to Logs → WhatsApp.