Objective
Hear Ananya on your own phone with the prompt, voice and speed from the last two lessons, then find the call in Logs and read its transcript.The scenario
Before Ananya calls a customer, she calls you. You play Rahul Verma, with your own first name in the variables. A test call is a real call to your phone and spends credits like any other call; this one lasts about a minute.Hands-on
Testing an agent with a phone call in the dashboard
1
Open the test dialog
In the editor’s top bar, click Test assistant. If you see Discard and Save instead, save first. The dialog is titled Test EMI reminder - Hindi and has three tabs; stay on Phone call.
2
Choose the caller number
Under Choose a number, the list is grouped into Test numbers, Your numbers and In use, and a Ringg test number is picked by default when one is available. Test numbers are region-bound: the +91 one calls only Indian numbers, so for a phone outside India pick another test number or one of your own.
3
Enter your own number
In Callee number, enter a phone you can answer, in international format such as
+91 98765 4xxxx. The hint reads “Use a number you control for testing. Don’t use customer numbers.”4
Fill in the variables
The tab shows one field per custom variable. Enter your own first name as the callee name;
mobile_number is filled from Callee number. Leave Smart formatter off.5
Start and verify
Click Start. The first time you call a number, Ringg sends a 6-digit code to it on WhatsApp and opens Verify number: enter the code and the call is placed straight away. The number is then remembered for the workspace. Workspaces that have completed company details () skip this screen.
6
Answer and talk to Ananya
The dialog shows the call’s status, and Call details lists the variables sent. Answer, confirm it is you, and give a payment date when she asks. There is no hang-up button, so end the call from your phone; Redial places it again.
7
Find the call in Logs
Open Monitor → Logs, or History in the agent’s row menu for only Ananya’s calls, and click the call. The call panel has the recording, Call details lists the Custom variables the call received, and Transcript has the conversation turn by turn. For a short while you may see “General analysis is currently under process!”.
Checkpoint
Your phone rings, Ananya speaks the first message with your name in the voice you chose, and when the call ends it appears in Logs with a transcript that shows her stating ₹4,500 due on 15 October and asking for a date.
Exercise
Click Redial and, when Ananya greets you, answer in Hindi. Expected result: she switches to Hindi, because Hindi is her secondary language. Read that call’s Transcript in Logs afterwards.What you learned
- Test assistant places a real call, charged like any other, from a test number or your own; the callee is verified once by WhatsApp code unless your workspace has completed KYC.
- The variable fields in the dialog let you test the prompt with realistic values before a customer hears it.
- Every test call lands in Logs with its recording, variables and transcript; judge the prompt there.