Objective
Compare voices properly, hear Ananya in both of her languages, pick a speaking speed, and confirm Hindi stays her secondary language.The scenario
Acme’s callers speak English or Hindi, and Ananya reads out an amount and a date on every call. Lesson 1 picked a voice in a hurry; this is where the choice gets made.Hands-on
Changing language, voice and speed in the dashboard
1
Open the Voice section
In the agent editor, click Voice. It has three parts, Language, Voice and Voice speed, and one Save button at the bottom for all of them.
2
Confirm the languages
Primary Language should read English (India) and Secondary Language Hindi, as set when you created the agent. Do not change the primary language now: changing it clears the secondary language and the selected voice, and you would have to pick both again.Leave Add more languages alone. Additional languages are for callers who speak languages the agent does not, and saving them switches the speech-to-text provider; Acme’s callers speak English or Hindi, which are already covered.
3
Narrow the grid
The Voice part lists voices that speak the primary or secondary language. The tabs along the top are All and one tab per voice provider in the list; the tag chips under them narrow it further, and combine, so a voice must have every selected tag. Click Clear to reset. Click See more if the voice you want is not in the first rows.
4
Compare three voices in both languages
Clicking a voice selects it and plays its preview. Because Ananya has a secondary language, the Preview language icon next to the tabs switches the preview between English and Hindi: listen to each candidate in both before deciding. A voice that cannot speak the primary language opens a Change agent language? dialog; click Cancel and pick another.
5
Set the speed
Voice speed has six steps from 0.7x to 1.2x, with 1.0x the default. The play button beside it previews the selected voice at that speed. Ananya reads out an amount and a date, so compare 0.9x and 1.0x and keep the one where “four thousand five hundred rupees” is easiest to follow.
6
Save
Click Save.
Checkpoint
“Voice settings saved” appears, Save is disabled again, and the voice you chose is first in the grid.
Exercise
Give the speech recogniser the words it is most likely to mishear on Acme’s calls. Under Advanced Settings → Keyword Boosting, typeAcme Lending, EMI, NACH and click Add. Expected result: “Vocabulary updated successfully” appears and each word shows as a chip below the field; there is no separate Save for this list.
What you learned
- Language, voice and speed are one section with one Save; changing the primary language clears the secondary language and the voice.
- With a secondary language, the Preview language icon lets you hear a voice in both languages before you commit.
- Speed runs from 0.7x to 1.2x, default 1.0x, and the play button previews the selected voice at the chosen speed.