An assistant is the voice agent that speaks to your customers. Create one first, then connect it to a number, campaign, web widget, or API integration.
Before You Start Decide these items before creating the assistant:
Decision What to Prepare Call direction Outbound, inbound, or webcall Use case Reminder, lead qualification, collections, support, onboarding, or another clear goal Language Primary language and optional backup language Voice The voice style you want customers to hear Handoff owner The person who will configure API calls, webhooks, or website embeds if needed
Step 1 - Open Assistants
Log in to the Ringg AI dashboard.
Click Assistants in the left sidebar.
Click + Create Assistant .
The create assistant window opens.
Step 2 - Choose the Call Type Choose how people will reach the assistant.
Call Type Use It When Outbound Ringg AI should call customers, leads, students, borrowers, or applicants Inbound Customers should call one of your Ringg AI numbers Webcall Visitors should start a voice call from your website
Choose Outbound for campaigns. Choose Webcall only if your website team will add the Ringg AI widget.
Step 3 - Choose a Template Pick the fastest starting point:
Option Best For Industry template You want a ready-made starting script for logistics, healthcare, finance, education, HR, or ecommerce Blank template You want to write the conversation from scratch
If you choose Blank template , select the conversation style:
Style Best For Single Prompt Simple calls that follow one script Multi Prompt Branching calls where the next step depends on the customer’s answer
Step 4 - Fill in the Basics Enter the required setup fields.
Field What to Enter Agent Name A clear name such as Loan Collection - Hindi or Admissions Follow-up - English Primary Language The main language the assistant should speak Secondary Language Optional backup language if callers switch languages
Use names your team can recognize later. Include the use case, call direction, and language when possible.
Step 5 - Choose a Voice
In Set up voice , browse the available voices.
Use Most Used or Neutral to filter the list.
Click a voice card to select it.
Click See more if you want more options.
Run test calls with two or three voices before launch. The best voice depends on the audience and use case.
Step 6 - Continue to Configuration Click Next .
If a required field is missing, Ringg AI highlights it. Fill in the missing value and click Next again.
Developer Handoff If engineers will trigger calls, embed a widget, or receive call results, give them:
Item Why They Need It Assistant name Helps them confirm they are using the right assistant agent_idRequired for API calls, campaigns, and webhook subscriptions Call type Tells them whether to build outbound calls, inbound routing, or a webcall embed Custom variables you plan to use Helps them send the right customer fields, such as callee_name or loan_amount Webhook requirement Tell them whether your team needs transcripts, recordings, analysis results, or status updates in another system
If you do not see the agent_id in the dashboard, ask the developer to retrieve it from the assistant API using the assistant name.
Next Steps
Configure the Assistant Write the prompt, attach documents, and set call behavior.
Create a Knowledge Base Add documents the assistant can use during calls.
Manage Numbers Choose the numbers your assistant or campaigns will use.
Create a Campaign Call many contacts with this assistant.
