Numbers are the telephony lines your assistants use to make and receive calls. This guide covers buying numbers, bringing your own, and managing your existing ones.
Viewing Your Numbers
- Click Numbers in the left sidebar.
- You’ll see a list of all numbers in your workspace.
Each row shows:
- Phone number (with a copy icon)
- Country flag
- Date added
- Used By — which assistant is assigned to this number (blank if unassigned)
- Tags — e.g.
Default Number
Buying a New Number
Click Buy New Number
On the Numbers page, click Buy new number (top-right).
Select Number Details
Follow the purchase flow to select a country, area code, and number type.
Confirm Purchase
Confirm the purchase. The number will appear in your list immediately.
Number availability and pricing depend on the country and telephony provider.
Bring Your Own Telephony (BYOT)
If you have existing numbers with a third-party provider (Twilio, Exotel, etc.), you can connect them via Integrations.
Go to Integrations
Go to Integrations in the left sidebar.
Add New Provider
On the Your Telephony tab, click Add New.
Select Provider
Select your provider from the dropdown.
Enter Credentials
Enter your provider credentials.
Save
Save. Your numbers from that provider will appear in the Numbers list.
Setting a Default Number
If a number is tagged as Default Number, it is used automatically when no specific number is assigned to a campaign.
To tag a number as default:
- Click the tag icon next to the number.
- Add the tag
Default Number.
Removing a Number
Click Remove next to any number to remove it from your workspace.
Removing a number that is actively used in a running campaign will interrupt those calls. Always pause or complete campaigns before removing numbers.
Assigning Numbers to Campaigns
Numbers are assigned during campaign creation in the Numbers field. You can assign multiple numbers to distribute call load — the system will rotate through them.
For Inbound assistants, the assigned number is the one contacts dial into. 
