Workspace Members
Use Workspace Members to invite teammates and control what they can change.View Members
- Click Workspace Members in the left sidebar under More.
- Review the member list.
Invite a Member
- Click Invite Member.
- Enter the teammate’s email address.
- Choose the permission level.
- Send the invitation.
Permission Levels
| Permission | Use It For |
|---|---|
| View & Edit | Teammates who create or update assistants, campaigns, numbers, or settings |
| View Only | Teammates who only need to review history, analytics, or configuration |
Remove a Member
- Find the member in the table.
- Click Remove User.
- Confirm the removal.
You cannot remove the workspace owner from the workspace. Transfer ownership first if ownership needs to change.
API Key
Use API Key when engineers need to connect Ringg AI to your product, CRM, website, or data systems.Copy the API Key
- Click API Key in the left sidebar.
- Click the eye icon only if you need to reveal the key.
- Click the copy icon to copy it.
- Send it to the developer through your company’s approved secret-sharing process.
X-API-KEY header in Ringg AI API requests.
Regenerate the API Key
Click Regenerate only when you intentionally want to rotate the key. Regenerating immediately invalidates the old key. Coordinate with developers before rotating so existing integrations do not break.Open API Docs
Click Docs to open the Ringg AI API reference.Integrations
Click Integrations in the left sidebar. Integrations connect Ringg AI to telephony providers and workflow tools.Your Telephony
Use Your Telephony when your company wants to use its own provider numbers.- Open Integrations.
- Click the Your Telephony tab.
- Click Add New.
- Choose the provider, such as Twilio, Exotel, or Plivo.
- Enter the provider credentials.
- Click Save.
- Open Numbers and confirm the provider numbers appear.
If you do not connect a custom telephony provider, Ringg AI uses the default Ringg AI telephony setup.
Zapier
Use Zapier when business users want to connect Ringg AI to other apps without a custom backend. Common examples:Google Sheets to Ringg AI
Start a Ringg AI action when a new row appears in a sheet.
Shopify to Ringg AI
Start customer calls for new orders or delivery updates.
- Open Integrations.
- Go to Zapier.
- Click Sign up or Log in.
- Choose Ringg AI and the app you want to connect.
- Follow Zapier’s setup steps.
Webhook Setup Handoff
Webhooks send call results to another system automatically. Business users usually decide what should happen; developers usually configure the endpoint. Give developers:| Item | Why They Need It |
|---|---|
| Business goal | Example: send completed call results to CRM |
Assistant name and agent_id | Webhook subscriptions are configured for an assistant |
| Events needed | Examples: call status, recording, transcript, analysis, all processing completed |
| Destination system | CRM, support tool, data warehouse, Google Sheets, or another backend |
| Receiver URL owner | The team that owns the webhook endpoint |
| API key | Needed to configure the subscription through the API |
Developer Handoff
For workspace-level setup, send developers:| Item | Use |
|---|---|
| Workspace API key | Server-side API authentication |
| Telephony provider | Confirms whether calls use Ringg AI telephony or BYOT |
| Workspace members with edit access | Confirms who can change production settings |
| Number list | Helps map caller IDs to campaigns and products |
| Webhook requirements | Defines what post-call data should be delivered automatically |