Use History to review every call made or received by your assistants. This is where business teams check outcomes, listen to recordings, read transcripts, and export call data.
Open History
- Click History in the left sidebar.
- Review the default date range.
- Use filters if you need a smaller list.
Read the Call Log
The call table shows one row per call.
| Column | What It Means |
|---|
| Direction | Whether the call was outbound or inbound |
| Assistant Name | The assistant that handled the call |
| Callee Name | The contact name and phone number |
| Called On | Date and time of the call |
| Call Status | Outcome such as completed, failed, no answer, or voicemail |
| Call Duration | How long the call lasted |
Filter Calls
Use filters when you are looking for a specific call or campaign result.
Date Range
- Click the date range picker.
- Choose the start and end dates.
- Apply the range.
- Click the clear icon to reset if needed.
Other Filters
Click Filter and narrow the list by:
- Assistant.
- Call status.
- Call direction.
- Campaign or list, when available.
- Other available fields.
Export Call History
- Apply the filters you want.
- Click Export.
- Download the CSV.
Use exports for reports, audits, CRM uploads, QA review, or offline analysis.
Review a Call
Click a call row to open the Call Analysis panel.
The panel includes:
| Section | What You Can Do |
|---|
| Summary | Check assistant, direction, call time, duration, and status |
| Call ID | Copy the unique ID for support or developer debugging |
| Recording | Play or download the audio recording |
| Call Details | Review latency, timestamps, and custom variables |
| Transcript | Read the conversation |
| Analysis | Review extracted fields if custom analysis is configured |
Call recordings are available in History for 24 hours after the call. Download any recording you need to keep before it expires.
Use the Transcript
Click Transcript in the call details panel.
Use the transcript to:
- Confirm what the assistant said.
- Review customer objections.
- Check whether the assistant followed the prompt.
- Copy examples for prompt improvements.
- Share evidence with sales, support, compliance, or operations teams.
Share a Call
Use the link icon in the call details panel to create a shareable URL for one call.
Share call links only with people who should have access to customer conversations and recordings.
Developer Handoff
If engineers are investigating a call or connecting results to another system, send them:
| Item | Why They Need It |
|---|
call_id | Links dashboard history, API history, webhooks, and support logs |
Assistant name and agent_id | Helps confirm which assistant handled the call |
Campaign name or bulk_list_id | Helps find all calls from the same campaign |
| Call status and timestamp | Speeds up debugging |
| Transcript or recording link | Helps verify prompt behavior and webhook payloads |
