Accessing Call History
- Click History in the left sidebar.
- The page loads with calls from the last 30 days by default.
Understanding the Call Log
The table shows the following columns:| Column | Description |
|---|---|
| Direction | Arrow icon — ↗ Outbound, ↙ Inbound |
| Assistant Name | The assistant that handled the call (with version number) |
| Callee Name | Contact’s name and phone number |
| Called On | Date and time of the call |
| Call Status | Completed, Voicemail, etc. |
| Call Duration | Length of the call in seconds |
Filtering Calls
By Date Range
Click the date picker (e.g.2026-02-07 – 2026-03-09) to adjust the date range. Click the ✕ to reset to the default range.
By Other Filters
Click Filter to open the filter panel and narrow results by:- Assistant
- Call status
- Call direction
- And more
Exporting Call History
Click Export (top-right) to download the filtered call list as a CSV file. Use this for reporting, audits, or CRM uploads.Viewing a Call’s Details
Click any row to open the Call Analysis panel on the right.Call Summary
The top of the panel shows:- Assistant name and direction (Outbound/Inbound)
- Call ID (UUID, with copy button)
- Call Time — when the call was made
- Call Duration — in seconds
- Call Status — e.g. Completed
Audio Playback
An audio waveform player lets you listen to the full call recording. Click ▶ to play, and use the download button to save the audio file.Call Details Tab
Click Call Details to see structured metadata:| Field | Description |
|---|---|
| Call Latency | Time (in seconds) before the assistant’s first utterance began |
| Call Duration | Start and end timestamps |
| Custom Variables | The values injected for this specific call (e.g. Mrp: 50000) |
Transcript Tab
Click Transcript to read the full conversation. The transcript shows:- Each turn of the conversation with speaker labels (assistant vs. callee)
- Phase labels at the start of each section (e.g.
Greetings ~32.6ms) showing the prompt node that was active - Timestamps for each message
- A copy and download button to export the transcript