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Use Analytics to understand how calls are performing across your workspace. It helps business teams answer questions like: Are people picking up? Which assistant is working best? Are calls too short? Are costs aligned with results?

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Open Analytics

  1. Click Analytics in the left sidebar.
  2. Review the default date range.
  3. Use the date picker or filters to narrow the report.

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Set the Date Range

  1. Click the date range picker.
  2. Choose the period you want to review.
  3. Apply the date range.
  4. Click the clear icon to reset when needed.
Click Filter to narrow results by assistant, number, campaign, status, or other available fields.

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Read the Top Metrics

The top cards summarize performance for the selected filters.

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Review Call Status Distribution

The call status chart shows how calls ended. Common statuses include:
  • Completed.
  • Failed.
  • No answer.
  • Voicemail.
Use this chart to spot delivery problems. For example, a high voicemail rate may mean you should change calling hours.

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Review Calls by Day

The calls-by-day chart shows volume over time. Use it to find:
  • Peak calling days.
  • Drops in calling volume.
  • Campaign schedule problems.
  • The effect of changing numbers, prompts, or calling windows.

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Compare Assistants

The assistant table shows performance by assistant. Sort the table to find assistants that need prompt changes, better numbers, or a different audience.

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What to Try Next

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Developer Handoff

If engineers are building dashboards or investigating analytics, send them: For live product dashboards, ask developers to combine analytics APIs with webhook events and call history exports.