Accessing Analytics
Click Analytics in the left sidebar.Setting the Date Range
By default, the analytics view shows the last 7 days. Click the date range picker to change the period, or click the ✕ to reset. Click Filter to further narrow results by assistant, number, or call status.Key Metrics
The top of the page displays a grid of summary metrics:| Metric | Description |
|---|---|
| Total Calls | Total number of calls made or received in the selected period |
| Calls Connected | Number of calls where the callee answered |
| Connectivity | Percentage of total calls that were successfully connected (Connected / Total × 100) |
| Avg. Duration | Average call length (shown as X Min Y Sec) |
| Total Cost | Total credit spent on calls in the period (in ₹) |
| Registered | Number of contacts that completed a registration or key action (as tracked by your assistant) |
| Voicemail Detected | Number of calls that hit a voicemail inbox |
| Workspace Numbers | Total active numbers in your workspace |
Call Status Distribution
A donut chart showing the breakdown of calls by outcome:- Completed
- Failed
- No Answer
- Voicemail
- etc.
Calls by Day
A line chart showing call volume over time. Use the All dropdown to filter by a specific assistant. This chart helps you identify:- Peak calling days
- Drops in call volume (potential campaign issues)
- The impact of scheduling changes
Assistants in Action
A table at the bottom showing per-assistant performance:| Column | Description |
|---|---|
| Agent Name | The assistant’s name |
| Call Counts | Total calls made by this assistant in the period |
| Total Connected | Calls that were answered |
Using Analytics to Improve Performance
| If you see… | Try… |
|---|---|
| Low connectivity (< 50%) | Check if your numbers are flagged as spam; try different caller IDs |
| High voicemail rate | Adjust calling hours to when contacts are more likely to answer |
| Short avg. duration | Review your assistant’s prompt — it may be ending calls too quickly |
| High total cost, low registered | Improve your prompt’s conversion logic; test alternate scripts |