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Overview

Ringg provides flexible number management options for your telephony integration. You can either import existing phone numbers from your telephony provider or purchase new numbers directly through the Ringg dashboard.

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Number Management Options

Import Numbers

Import existing phone numbers from your Plivo, Exotel, or Twilio account

Purchase Numbers

Buy new phone numbers directly through Ringg’s marketplace

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Importing Numbers

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Setting Up Your Telephony Provider

Before importing numbers, you need to connect your telephony provider account to Ringg.

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Import Numbers from Provider

Once your provider is connected, you can import your existing numbers:
1

Go to Numbers Section

Navigate to Numbers → Import Numbers in your Ringg dashboard
2

Select Provider Account

Choose the telephony provider account you want to import numbers fromNumber Dashbaord
3

Select Numbers to Import

Choose which numbers you want to import (you can select all or specific numbers)Import Numbers
4

Import Numbers

Click “Import Selected Numbers” to complete the import processNumber Dashbaord

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Purchasing Numbers

Ringg’s marketplace allows you to purchase new phone numbers from multiple providers with competitive pricing and instant setup.

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Search and Purchase Numbers

1

Go to Numbers Section

Navigate to Numbers → Import Numbers in your Ringg dashboard
2

Select Provider Account

Choose the telephony provider account you want to import numbers fromNumber Dashbaord
3

Buy Number

View available numbers with pricing from different providersNumber Dashbaord
4

Use Numbers

Use the number
Exotel Dashboard

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Attach the number in an inbound agent

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Release Numbers

When you no longer need a number, you can release it through the dashboard:
1

Select the telephony

Go to your numbers list and click on the number you want to release
2

Choose the number

Select whether to release from Ringg only or also from the telephony provider
Release Number Dialog

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Number Analytics

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Usage Statistics and Insights

Monitor your number performance with comprehensive analytics:

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Analytics Features

Call Volume Metrics

Track inbound/outbound call counts and trends over time

Duration Analysis

Monitor average call duration and total talk time

Cost Tracking

View per-number costs and ROI analysis

Success Rates

Monitor call completion rates and quality metrics

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Best Practices

  • Regularly audit your numbers and release unused ones
  • Use descriptive names for imported numbers
  • Monitor usage to optimize costs
  • Keep provider credentials secure when importing
  • Compare pricing between providers when purchasing
  • Consider regional numbers for better rates
  • Release numbers during low-usage periods
  • Use Ringg’s marketplace for competitive pricing
  • Validate all number operations
  • Use proper authentication for provider APIs
  • Monitor for unauthorized number changes
  • Implement proper access controls

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Troubleshooting

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Common Issues

  • Verify provider API credentials are correct
  • Check if numbers are already imported
  • Ensure sufficient permissions in provider account
  • Verify sufficient credits in Ringg account
  • Check if number is still available
  • Ensure proper country/region selection
  • Verify assistant ID exists
  • Check webhook URL accessibility
  • Ensure proper number status (active)

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Next Steps