A Campaign is a scheduled batch of outbound calls made by a selected assistant to a list of contacts. Campaigns let you automate high-volume outreach without manual dialling.
Campaign Overview
The Campaigns page shows all your campaigns in a table with the following columns:
| Column | Description |
|---|
| Campaign | Campaign name (with a copy icon) |
| Status | Current state: Completed, Ongoing, Scheduled, Paused, or Failed |
| Total Calls | Number of calls made in this campaign |
| Campaign Time | Scheduled start → end date and time |
| Actions | View history or manage the campaign |
Campaign Settings
When creating a campaign, you configure two tabs:
Tab 1 — Campaign Settings
| Field | Description |
|---|
| Campaign Name | A label to identify this campaign |
| Assistant | The AI voice agent that will make the calls |
| Numbers | One or more telephony numbers to dial from |
| Campaign Start Date/Time | When the campaign starts making calls |
| Campaign End Date/Time | When the campaign stops, even if there are remaining contacts |
| Timezone | The timezone for scheduling (e.g. UTC+5:30 IST) |
| Email Notifications | Workspace members who receive campaign status updates |
Tab 2 — Calling List
Upload the list of contacts the campaign will call. Typically a CSV with columns for phone number and any custom variables used in your assistant’s prompt (e.g. callee_name, mrp).
Campaign Concurrency
Concurrency controls how many simultaneous calls a campaign can make.
Click Manage Concurrency on the Campaigns page to configure:
Workspace Concurrency
Sets the split between API-initiated calls and campaign calls:
- API Concurrency — Percentage of workspace capacity reserved for API calls (default: 100%)
- Campaign Concurrency — Percentage allocated to campaigns (default: 0%)
If Campaign Concurrency is 0%, campaign concurrency is distributed equally across all running campaigns.
Campaigns Concurrency
When multiple campaigns run simultaneously, this tab lets you manually allocate concurrent call slots per campaign.
Campaign Status Reference
| Status | Meaning |
|---|
Scheduled | Campaign is queued and hasn’t started yet |
Ongoing | Campaign is actively making calls |
Paused | Campaign has been manually paused |
Completed | Campaign has finished (reached end time or called all contacts) |
Failed | Campaign encountered a fatal error |
