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A Knowledge Base (KB) is a collection of documents that an assistant can search during a live call to retrieve accurate information. This is useful when your assistant needs to answer questions about products, policies, pricing, or FAQs that can’t be hardcoded into a prompt.

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Knowledge Base Types

Ringg AI offers two types of Knowledge Bases:

Deterministic KB

More accurate results. You choose what to search.
  • You define the exact fields/schema that will be queried
  • Best for structured data (e.g. product catalogues, pricing tables, policy documents)
  • Higher accuracy because the retrieval logic is explicit

Non-Deterministic KB

More flexible. AI figures it out, but may be less accurate.
  • The AI decides what to search and how to answer
  • Best for unstructured documents (e.g. FAQs, knowledge articles, SOPs)
  • More flexible but may occasionally return less precise results

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Attaching a KB to an Assistant

Once a Knowledge Base is created, you can attach it to any assistant via Assistant Settings → Knowledge Base.
Multiple assistants can share the same Knowledge Base.

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File Limits

LimitValue
Max files per KB4 files
Max file size512 MB each

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Schema (Deterministic KB)

For Deterministic KBs, you define a schema that maps the fields in your uploaded documents. Click Edit Schema during KB creation to configure field names and types. After uploading your files, click Train Knowledge Base to process the data and make it available to your assistants.