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A Knowledge Base is a set of approved documents an assistant can use during a call. It helps the assistant answer questions from the right source instead of relying only on the prompt.

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When to Use a Knowledge Base

Use a knowledge base when the assistant needs to answer from:
  • FAQs.
  • Pricing or plan details.
  • Product catalogs.
  • Policy documents.
  • Eligibility rules.
  • Support scripts.
  • Standard operating procedures.
Do not use a knowledge base as a replacement for a clear prompt. The prompt still tells the assistant when and how to use the information.

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Knowledge Base Types

Deterministic KB

Use this for structured data where you define the exact fields to retrieve.

Non Deterministic KB

Use this for general documents where Ringg AI searches for the most relevant answer.

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File Limits

Use focused files with clear headings. Remove outdated or conflicting content before upload.

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Attach to Assistants

After training a knowledge base, attach it to an assistant from Assistant Settings and then Knowledge Base.
Multiple assistants can use the same knowledge base, but every assistant should be tested after attachment.

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Developer Handoff

If your product or backend needs to reference knowledge base setup, send developers: If engineers store knowledge base IDs, ask them to retrieve the current ID after training is complete.