Ringg Analytics roles: owner, admin, QA, team lead, agent and member

Roles

Role	Calls they see	Pages	Can also
Owner	All	All	Everything an admin can. Set when the workspace is created.
Admin	All	All, plus Team and Settings	Manage members, agents, metrics, notifications and dispute settings; reassign disputes; delete and reprocess calls
QA	All	All except Team and Settings	Add calls, review calls, resolve disputes, set up notifications, coach agents
Team lead	Their team: the agents who report to them, directly or further down	Summary (their team), Interactions, Agents (their team, read-only), Metrics (read-only)	Leave coaching notes on their agents’ report cards
Agent	Their own	Summary (their own), Interactions, My report card, Metrics (read-only)	Dispute an AI score
Member	All	All except Notifications, Team and Settings	Read only

A team lead sees the workspace average as a benchmark, but never another team’s figures. An agent sees no team or workspace figures at all.

Invite members

Invite QAs, admins and members from Team

Click Invite User, enter the name and email, and pick the role. For a QA, also pick the Review mode and whether they must Rate and comment on every parameter (see QA settings).

Add agents and team leads from Agents

Adding an agent with an email invites them and links their login to their agent record, which is what limits them to their own calls. See Agents and teams.

The invite arrives by email, and the member shows Invite pending until they sign in.

An agent or team lead whose login isn’t linked to an agent record sees no calls. Their Summary says “Your login isn’t linked to an agent yet”.

QA settings

Set per QA when you invite them, or later from the icon next to their role on Team.

Setting	What it does
Review mode: Blind review (recommended)	The QA scores calls without seeing the AI. AI scores, reasoning and summaries show as `*`, and pages built on AI scores (Summary, Business, Agents, Analytics, Notifications**) are hidden.
Review mode: Full view	The QA sees AI scores, reasoning and summaries next to the rubric, plus the dashboards.
Rate and comment on every parameter	The QA can’t save a review until every parameter has a rating and a comment.

Review calls

Disputes

Coach agents

Set up

Roles and access

Roles

Invite members

QA settings

Next steps

Agents and teams

QA reviews

Disputes

​Roles

​Invite members

​QA settings

​Next steps

Agents and teams

QA reviews

Disputes

Roles

Invite members

QA settings

Next steps