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If you think the AI scored one of your calls wrongly, appeal it: pick the parameters it got wrong and say why for each. A QA re-scores the call, and their score becomes final. In Ringg Analytics: Sidebar → Interactions → open your call.

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Before you start

A linked agent login

You sign in as an agent and see your own calls.

Disputes turned on

An admin turns appeals on for the workspace.

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Appeal a call

The video shows the whole flow, from finding the call to the submitted appeal.

Finding a call you can still appeal, disputing two parameters and submitting

1

Find the calls you can still appeal

On Interactions, click Filter → Appeal, pick Can still appeal and click Save. The list shows your scored calls still inside the appeal window, each with its deadline, for example Appeal by Oct 24.
Interactions with the Appeal: Can still appeal filter chip, listing three of Vikram Rao's calls with scores 70, 74 and 90, each marked Appeal by Oct 24

Calls you can still appeal

2

Open the call and click Appeal this score

Click the call, then Open full page for more room. Under the speaking distribution, “Think the AI got this wrong?” shows your deadline: “Appeal by …” and the hours left. Click Appeal this score.
Card reading Think the AI got this wrong?, Appeal by Sat, 24 Oct, 1:01 pm IST · 47 hours left, with an Appeal this score button

The appeal deadline and button on the call

3

Tick the parameters you dispute and say why

The form lists every parameter with the AI’s rating, for example AI: No. Tick each one you think is wrong. Its box opens with the AI’s reason; write why it is wrong, in at least 20 characters. Point the QA to the moment in the call, for example “at 0:06”.
Appeal form with Gave the recording disclosure and Stated the EMI amount and due date ticked, each showing AI: No, the AI's reason and the agent's explanation with its character count, and the other parameters unticked with their AI ratings

Two parameters disputed, each with a reason

Add anything else for the QA in “Anything else the QA should know? (optional)”.
4

Review and submit

Click Review & submit. You can appeal a call only once, and can’t edit the appeal after you submit it, so check it, then click Submit appeal. Back returns to the form.
Confirmation reading You can appeal this call only once, and the appeal can't be edited after you submit it. Submit 2 disputed parameters?, with Back and Submit appeal buttons

The last check before the appeal is sent

The call shows the appeal as Submitted, “Waiting for a QA to pick it up.”, with the QA target for a decision. You and your team lead get an email: “Appeal submitted: …”.
Appeal card with status Submitted, submitted by Vikram Rao with team lead Rohan Das, the QA target date with 47 hours left, Waiting for a QA to pick it up., and 2 disputed parameters

A submitted appeal

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Follow your appeals

On Interactions, filter Appeal to Appealed — awaiting QA for open appeals, or Appeal resolved for decided ones. The call’s appeal card changes to “A QA is re-scoring your call.” when a QA picks it up. See Results and corrections for what you get back.

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When you can’t appeal

Appeal this score isn’t offered when disputes are off, or the call isn’t yours, isn’t a call, isn’t scored yet or already has an appeal. Otherwise the card says why:

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Next steps

Results and corrections

What happens when the QA decides.

Review a dispute

What the QA does with your appeal.

Report cards

Where appeals show on your report card.