Ringg Analytics Interactions: calls, transcripts and scorecards

Filter and sort

Click Filter. Active filters show as chips above the list; click a chip’s × to clear it.

Filter	Options
Type	Calls, emails or meetings
Status	Pending, Processing, Analyzed, Failed
Agent	One or more agents. Not shown to agents.
Use Case	The use case a call was scored under
Duration	Call length, for example Under 2 min
Score	Score range. Hidden in blind review.
Classification	Calls tagged with a classification, such as a fatal issue. Not shown to agents and team leads.
Human Evaluation	Calls a QA has or hasn’t reviewed
Appeal	Dispute status, such as Waiting for review or Overdue. Agents get Can still appeal, Appealed — awaiting QA and Appeal resolved.
ID / External ID	A call’s ID or your own reference

The Score column shows the official score: a scale icon marks one set by a QA on a resolved dispute, and FATAL marks a call whose score is 0 because a fatal parameter was missed.

Export downloads the filtered list as a spreadsheet. It’s available to owners, admins, QAs and members.

Open a call

Click a row to open the call in a side panel, or Open full page in that panel for the full-width view below.

Call Analysis for Missed EMI follow-up with the agent, date, duration, status and IDs, the audio waveform with play button and speed, the transcript with Agent and Customer turns and timestamps, and Analytics with speaking distribution, the overall score and category scores — One call: the transcript on the left, the scorecard on the right

Section	What it shows
Audio	The recording with a waveform. Click the waveform to jump to a moment, and change the playback speed next to it.
Transcript	Each turn labelled Agent or Customer, with its time in the call
Speaking distribution	Talk time and turns for the agent and the customer
Score	The overall score, or AI and Human side by side once a QA has reviewed the call
Categories	Points earned per category, for example Compliance 40/40. Expand one for its parameters: the rating, the AI’s reason and the quote from the call it is based on.
Summary and Key Events	What happened on the call and what needs follow-up
Classifications	Tags such as Promise to pay, with their severity

If the call has a dispute, its status and result sit at the top of the scorecard.

Agents: appeal a score you think is wrong.

Review calls

Disputes

Coach agents

Set up

Interactions

Filter and sort

Open a call

Next steps

QA reviews

Raise a dispute

Metrics

​Filter and sort

​Open a call

​Next steps

QA reviews

Raise a dispute

Metrics

Filter and sort

Open a call

Next steps