Skip to main content

​
Credentials and endpoints

Ringg sends you these once your number is registered, separately for staging and production.

​
Rotating the signing secret

Ringg can issue a new signing secret at any time while the old one keeps working. Switch your service to the new secret, confirm traffic is flowing, then ask Ringg to retire the old one. Requests signed with either secret are accepted in between, so there is no downtime.

​
The AI agent

Ringg sets up and maintains the AI agent attached to your number:
  • Prompt and tone: written for your use case, in the languages your customers use.
  • Knowledge: knowledge bases and tools, such as your product data, pricing APIs and document links.
  • Handover: the agent continues a conversation your human agent started, without greeting again or asking for what the customer already said.
  • Post-chat: analysis and chat events once a conversation closes.
Changes to the agent’s behaviour are made on Ringg’s side; your integration doesn’t change.

​
Delivery behaviour

​
In the Ringg dashboard

  • Numbers: your relay numbers carry a Relay WhatsApp tag.
  • Logs → WhatsApp: every relay conversation, with its transcript and analysis. Where a human agent handed over, the transcript marks Handed over to AI agent and Handed over to human agent. The agent side is labelled Human agent or AI agent.

​
Support

When something looks wrong, send Ringg the trace_id from the error response, plus the chat_id, event_id and phone_number_id involved, and the time. See Troubleshooting.