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GET
/
calling
/
call-details
Get Call Details
curl --request GET \
  --url https://prod-api.ringg.ai/ca/api/v0/calling/call-details \
  --header 'X-API-KEY: <x-api-key>'
{
  "status": "success",
  "data": {
    "id": "550e8400-e29b-41d4-a716-446655440000",
    "call_direction": "outbound",
    "call_status": "completed",
    "call_sub_status": "ACCEPTED",
    "from_number": "+1234567890",
    "to_number": "+0987654321",
    "callee_name": "John Doe",
    "agent_id": "agent-123-456",
    "initiation_time": "2024-01-15T14:30:00Z",
    "recording_url": "https://example.com/recordings/call-123.mp3",
    "transcription_url": [
      {
        "bot": "Hello, how can I help you today?"
      },
      {
        "user": "I need information about my order"
      },
      {
        "bot": "I'd be happy to help you with that. Can you provide your order number?"
      },
      {
        "user": "Sure, it's ORDER-12345"
      }
    ]
  }
}
Fetch a detailed record for one call. Use this when a user opens a call detail view or when support needs the full context for a specific call_id.

​
When to use

  • Show transcript, recording, status, and metadata for one call.
  • Debug a failed or unexpected call.
  • Fetch analysis for a call after receiving a webhook event.

​
Integration notes

  • Pass the unique call ID as the id query parameter.
  • Use send_analysis=true only when the caller needs analysis data; this keeps lightweight detail views faster.
  • Store the call_id returned by call initiation and webhook payloads.
  • The returned recording URL is valid for 24 hours after the call. Download and store the recording within that window if you need to retain it.

Headers

​
X-API-KEY
string
required

(Required) Your Ringg AI API key.

Example:

"7251cb4b-3373-43a4-844c-b27a1d45e0c9"

Query Parameters

​
id
string
required

(Required) The unique identifier (UUID) of the call.

Example:

"550e8400-e29b-41d4-a716-446655440000"

​
send_analysis
boolean
default:false

(Optional) Whether to include analysis data (platform_analysis and client_analysis) in the response.

Example:

true

Response

Call details retrieved successfully.

​
status
string
Example:

"success"

​
data
object