> ## Documentation Index > Fetch the complete documentation index at: https://docs.ringg.ai/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > To search or read these docs, connect the Ringg docs MCP server at https://docs.ringg.ai/mcp (no key needed; tools search_ringg_ai and query_docs_filesystem_ringg_ai) instead of browsing pages one by one. Setup for each client: https://docs.ringg.ai/resources/mcp-server/docs-mcp-server/mcp-for-ai-assistants.md > The dashboard labels agents "Assistants"; these docs say "agent". Both mean the same object, identified by agent_id. > API base URL: https://prod-api.ringg.ai/ca/api/v0. Send the workspace API key in the X-API-KEY header, from server-side code only. > Placing a call dials a real phone number and spends credits. Confirm the number with the user before calling. > To act on a Ringg workspace (place calls, edit agents, read transcripts), use the separate Ringg workspace MCP server at https://mcp.ringg.ai/mcp: https://docs.ringg.ai/resources/mcp-server/workspace-mcp-server/overview.md # Review a dispute > As a QA, take a dispute from the queue, re-score the call with the disputed parameters first, keep the AI's ratings for the rest, and resolve it. When an agent appeals a call, a QA re-scores it. You rate each disputed parameter with a remark the agent reads, keep or change the AI's ratings for the rest, and resolve; your score becomes the call's official score. In [Ringg Analytics](https://analytics.ringg.ai): **Sidebar → Interactions → Filter → Appeal**. Owners, admins and QAs can review. ## Before you start > **[A reviewer role](/analytics-platform/roles-and-access)** > > You are a QA, an admin or the owner. > **[An appeal waiting](/analytics-platform/disputes/raise-a-dispute)** > > An agent has appealed a call. ## Resolve a dispute The video shows the whole flow, from the queue to the final score. **1. Open the queue** On **Interactions**, click **Filter → Appeal**, pick **Waiting for review** and click **Save**. The queue lists the oldest appeal first. ![Interactions with the Appeal: Waiting for review filter chip, listing three calls by Meera Iyer, Rahul Verma and Vikram Rao, each with an Appeal · waiting badge](https://mintcdn.com/ringgai-0da73d20/BhQtV3gvIrxE9J2L/media/disputes-review/queue.webp?fit=max\&auto=format\&n=BhQtV3gvIrxE9J2L\&q=85\&s=7bcd35ec4557d5eeb97196443c4869f3) **2. Claim the appeal** Click the call, then **Open full page**. The **Appeal** card shows who appealed, their team lead, the **QA target** and the disputed parameters. Click **Start review**. ![Appeal card marked Submitted: submitted by Meera Iyer with team lead Rohan Das, QA target with 6 hours left, 1 disputed parameter, and a Start review button](https://mintcdn.com/ringgai-0da73d20/BhQtV3gvIrxE9J2L/media/disputes-review/start-review.webp?fit=max\&auto=format\&n=BhQtV3gvIrxE9J2L\&q=85\&s=609f2b1cdbf8ab9d8f76adb82845f9b0) > [!TIP] > > The appeal moves to **In review**, and other QAs see that you have it. **3. Rate the disputed parameters** **Review the appeal** opens with "Disputed by the agent" first. Each disputed parameter shows the agent's reason and the AI's. Pick your rating and write a remark: the remark is required, and the agent reads it. **4. Keep or change the rest** **Other parameters** holds everything nobody disputed. Click **Keep AI ratings for …** to keep the AI's rating on all of them, or **Rate them myself** to open them and change any. Tick **Mark interaction as fatal** if the call breaks a fatal rule, and add a note to the agent if you want; it goes in their email. ![Review the appeal form: Disputed by the agent (1), 1/1 rated, with Stated the EMI amount and due date showing AI: No, the agent's and the AI's reasons, Yes selected, the QA's remark and an Accepted badge; below, Other parameters (9) · AI ratings kept with a Rate them myself button](https://mintcdn.com/ringgai-0da73d20/BhQtV3gvIrxE9J2L/media/disputes-review/review-form.webp?fit=max\&auto=format\&n=BhQtV3gvIrxE9J2L\&q=85\&s=ccfcae93caf0d511d71a95c51a894fb8) **5. Resolve** Check **Score so far** and click **Resolve appeal**. The confirmation says how many parameters keep the AI's rating; click **Submit final score**, or **Back** to change something. ![Confirmation reading Your score replaces the AI score everywhere, and the agent and their TL are emailed. Submit the final scoring? The AI's ratings are kept for 9 parameters you didn't rate., with Back and Submit final score buttons](https://mintcdn.com/ringgai-0da73d20/BhQtV3gvIrxE9J2L/media/disputes-review/resolve-confirm.webp?fit=max\&auto=format\&n=BhQtV3gvIrxE9J2L\&q=85\&s=9c71723c3601d895f35edbc5ace3fec1) > [!TIP] > > The call shows "Final score · Appeal reviewed by QA" with the AI's score and the outcome, and each disputed parameter's result with your remark. The agent and their team lead get an email: "Appeal reviewed: …". ![Final score 100, AI scored 90 (+10) · Overturned; the Appeal card marked Resolved, submitted by Meera Iyer and resolved by Farah Ali; Stated the EMI amount and due date changed from No to Yes with the QA's remark; and the Correct the final score (offline dispute accepted) button](https://mintcdn.com/ringgai-0da73d20/BhQtV3gvIrxE9J2L/media/disputes-review/final-score.webp?fit=max\&auto=format\&n=BhQtV3gvIrxE9J2L\&q=85\&s=81c477dfff9ed32bb9b78a1e1727c8ca) Your work saves as a draft while you review, so you can leave and come back. Only reviewers see the draft; the agent never does. ## Queue filters | Filter | Lists | | - | - | | **Waiting for review** | Appeals no QA has claimed | | **In review** | Appeals a QA has claimed | | **In review by me** | Appeals you have claimed | | **Overdue** | Open appeals past their **QA target** | | **Resolved** | Appeals with a final score | | **Not appealed** | Calls without an appeal | ## Release or reassign * Click **Release** to put an appeal you claimed back in the queue. * An owner or admin can **Take back** anyone's claim, or pick a QA under **Assign to…** to hand it over. * A reviewer who is removed from the workspace, or moved to a role that can't review, gives up their claims automatically. ## Blind review A QA in **Blind review** sees the names of the disputed parameters but not the agent's reasons, and none of the AI's ratings or reasons, so they re-score the call from the recording. **Keep AI ratings** still works; the ratings stay hidden. See [QA settings](/analytics-platform/roles-and-access#qa-settings). ## Outcomes Each disputed parameter is marked **Changed** or **Unchanged** (**Accepted** or **Rejected** in full view), and the appeal as a whole: | Outcome | When | | - | - | | **AI score upheld** | You changed none of the disputed parameters | | **Partially overturned** | You changed some of them | | **Overturned** | You changed all of them | ## Next steps > **[Results and corrections](/analytics-platform/disputes/results-and-corrections)** > > What the agent sees, and how to correct a result. > **[Settings and reports](/analytics-platform/disputes/settings-and-reports)** > > Turnaround targets and the dispute report. > **[QA reviews](/analytics-platform/review-calls/qa-reviews)** > > Review calls nobody disputed. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.